1. PARTIES

(i) Operator – BECAR HOLIDAY HOMES LLC, a rental operator based in Dubai registered under DED / DTCM license 958804;
(ii) Property – the property mentioned in the Reservation Form.
(iii) Guest or Guests – any individual(s) or organization booking a Property from the Operator for temporary usage.

2. RIGHTS OF PROPERTY USAGE

• Guests hereby agree to rent the premises (“Property”) for the length and at the rate designated on Reservation Form.

• Guests are granted a limited permission to occupy the Property for temporary accommodation purposes and usage only. This Reservation Terms & Housing Rules IS NOT a residential tenancy agreement and does not fall under the Dubai residential tenancy legislation(s).

• Guests shall not assign or sub-let or grant any license to use the Property or any part thereof to any other party without the prior written consent of Operator.

• All Guests or Visitors below 18 years old must be accompanied by Adults during check-in.

• Valid identification documents (such as Emirates ID and/or Passport) shall be presented in original during the check-in procedure by all Guests and Visitors, else no entry will be granted.

• Guest must be able to present the Credit/Debit card used for making the reservation online when checking in, for the payment to be accepted and validated.

• Failure to comply with the Guest’s obligations as set out in these Reservation Terms & Housing Rules may result in termination of permission to occupy the Property and immediate eviction of the Guest without further refunds.

3. RESERVATION

Reservations and services are confirmed and guaranteed only upon:
(a) receipt of all outstanding payments including rent, security deposit and all fees and taxes in full;
(b) confirmation email sent by the Operator to the Guest with Booking/Reservation number and reservation details mentioned;

In order to extend the reservation period Guest must notify the Operator at least one week prior to intended changes. That will not guarantee any availability.

4. SECURITY DEPOSIT & DAMAGES

• Before check-in, guests are required to provide a security deposit in cash of 500 AED for bookings of less than 30 days or 1000 AED for bookings of more than 30 days, as set by the operator. The security deposit is collected before check-in and is typically returned to the guest immediately after check-out. However, in some cases, when the operator needs additional time to replace missing or damaged items, the refund may take longer.

• The Security Deposit may be automatically deducted by Operator, at its sole discretion in order to:

(a) repair or replace or clean anything that is damaged or missing inside or outside the Property, neighbouring properties and to the Community/Common Areas;
(b) to replace all lost or damaged keys or access cards or remote controls;
(c) arrange additional cleaning for excessive dirt (i.e. stained carpets, sofa, furniture, walls, appliances or any other excessive waste);
(d) to pay against penalties such as for smoking inside the property, making party/noise during quiet hours, disturbing the neighbour or their properties, trespassing the security gate, conducting illegal or commercial activities or other penalties as imposed by Operator, Community Management, Dubai Police, DED, DTCM or other governing authority;
(e) for excessive utility charges beyond normal consumption rates (normal consumption rates are calculated not to exceed AED 850 per bedroom per month combined);

(f) pay for any fines and/or penalties imposed by the Operator and/or governmental authorities for not following community and local rules & regulations.

(g) pay against any services/items that the Guest/Visitors ordered via Operator during their stay.

(h) pay for unauthorized early check-in or late check-out charges or unreasonable delays/damages caused to the Operator and its staff for completing their day-to-day tasks.

• If the collected Security Deposit amount shall not be sufficient to cover any/all of incurred charges as mentioned above, the Guest is fully responsible to immediately clear the remaining balance to the Operator to cover the shortfall.

5. RATES, CURRENCY & TAXES

• Final rent and service prices are subject to 5% VAT (value added tax);

• Tourism Dirham will be calculated for the first 30 consecutive nights of the Reservation.

• For long-stays each Reservation is valid for a maximum period of 3-months as per DTCM, after what it has to be renewed and TDF shall apply again for the new Reservation.

• Operator’s default currency is AED and should the guest pay using another currency then custom rates set out by the Operator shall apply.

• In case the Guest has wired money to the Operator’s bank account, Guest is responsible to cover upon check-in all bank fees such as missing amount due to bank processing or bank exchange rates.

6.ONLINE CARD PAYMENTS

• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

• We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).  

• We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).

• Refunds will be done only through the Original Mode of Payment.

• Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

7. CANCELLATION, CHANGES & REFUNDS

• All rental payments, partial down-payments, reservation/booking and all other sort of service payments are non-refundable; all reservations are non-transferrable to any other party and non-amendable.

• In case of Cancellation, change request less than 168 hours prior check-in or no-show fee equivalent to the value of prepayment will be levied by Operator.

  In the case of cancelation a non-refundable rate, the cost of the stay will not be refunded.

• In order to cancel a booking made through our website, in-person, phone call or our partner channels, you must send to us a written notice of cancellation as follows:

1. Written notice to be sent from your registered email address (if any) to booking [@] youco-live.com or via Whats App to number +971 50 687 3214;

2. Clear instruction/request to cancel the reservation.

• Security Deposit payment is fully refundable, subject to these terms and conditions.

• If the reservation is cancelled by the Operator for any reason then the entire amount will be refunded to the Guest with no other liabilities.

• If you change your reservation during the actual stay with a reduction of the booking term we will recalculate the reservation amount depending on how many nights you spend with us (not how many you’ve booked) following this instruction:

IF you booked unit for 30+ nights and decreased your reservation to 7-29 nights, monthly rate will be changed to a weekly rate, with an increase in the price of accommodation;

IF you booked unit for 30+ nights and decreased your reservation to 2-6 nights, monthly rate will be changed to a «STANDARD» rate, with an increase in the price of accommodation;

IF you booked unit for 30+ nights and decreased your reservation to 1 night, monthly rate will be changed to a 1 night rate, with an increase in the price of accommodation;

IF you booked unit for 7-29 nights and decrease your reservation to 2-6 nights, weekly rate will be changed to a «STANDARD» rate, with an increase in the price of accommodation;

IF you booked unit for 7-29 nights and decreased your reservation to 1 night, monthly rate will be changed to a 1 night rate, with an increase in the price of accommodation;

IF you booked unit for 2-6 nights and decreased your reservation to 1 night, monthly rate will be changed to a 1 night rate, with an increase in the price of accommodation;

Please contact the Reservations Department to understand the rate price changes

8. PENALTIES AND EVICTION

Note that below violations will lead to immediate actions by Operator as follows:

• (a) Loud Music/Parties/unappropriated noise level after 10:00 PM (till 8am)
  – 1st complaint: verbal warning;
  – 2nd complaint: full amount of the Security Deposit will be collected;
  – 3rd complaint: the Guest will be evicted from the property.
• (b) Trespassing or entering other apartments without permission: full amount will be charged and guests will not be allowed for check-in and/or will be evicted from the property.
• (c) Smoking inside the property: full amount of the Security Deposit will be collected.
• (d) Illegal activities / disturbance, usage or damage to/of the neighbour’s property/community: full amount of the Security Deposit will be collected; Guest will be reported to the police and will be evicted from the property.
• (f) Improper garbage disposal: full amount of the Security Deposit will be collected.

In all above cases no further refund will be given to the penalized and/or evicted guests.

9. LIABILITY WAIVER

Guest agrees to indemnify and hold the Operator harmless for any liabilities including but not limited to loss, theft, damage to personal belongings OR injury, illness or sickness or death to Guests or Visitors. Operator will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wind) or any situation beyond Operator’s control impairs the rental, Operator is not responsible for finding alternate lodging for the Guest or for the Guest’s financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY OR OTHER KIND OF EVACUATIONS. – For such purposes it is advisable to have Travel Protection Insurance for all Guests. There will be no refunds or rebates given to Guest as a result of unfortunate circumstances outside of Operator’s control. As such, Operator shall not be liable for unfavourable weather, acts of God, disruption of utility services, malfunction or breakdown of appliances, or other equipment(s) and services such as TV disruption of cable channels / internet / AC service / lights or restriction by government or community to use the pool / gym or other facilities; or for the time required to the contractors to fix/repair such issues. Operator shall make repairs as expeditiously as possible after being notified by the Guest during standard working hours only (9:00am till 6:00pm) and subject to availability first.

10. YEARLY RATE

An annual contract is made with the guest whereby the guest pays the first and last month's payment at once.

The amount of the monthly payment will remain the same throughout the year.

Payment under this rate is due each month on the date of arrival. In case of non-payment for more than a week under this rate, the operator has the right to terminate the contract and withhold the amount of the last month's payment. The guest rate will be changed to the monthly rate.

If the guest has not stayed on this rate for a year, the last month's payment will be withheld by the operator.

The annual rate does not allow changes to the reservation, its terms, the number of guests, nor can the accommodation be transferred to third parties not specified in the reservation (subletting). If this condition is violated, the accommodation contract is terminated and the payment for the last month is withheld by the operator.

If a reservation is created for two people living together, all disputes about reduction and modification of the reservation must be solved without the involvement of the operator.

If the guest wishes to change the category of the apartment or room to a more expensive one, the guest must pay the difference in price between the categories. If the category is changed to a cheaper category, the amount will remain the same.

Any person booking or pre-booking a stay in any of Properties, automatically agrees to the following legal terms -

• Reservation Terms & Conditions (this page)

• House Rules